11/5/2024

This article contains information specific to beneficiaries living in the East Region. Check the map to find your region.

Humana Military offers easier ways for you to manage your health care and coverage. The two main options are a self-service tool and a mobile app. You can find answers to many of your TRICARE coverage questions 24/7! Your information and activity are safe and secure with both options.

Log in to beneficiary self-service or create an account.

Here are some of the tools that make managing your health care easier.

View your claims

You can check the status of your claims, view your explanation of benefits, and ask questions about your claims. See a tutorial on checking claim status, filing claims, and more.

Check your referral status

You can view your referrals and authorizations, check the status, view, and print your referral letters. Watch a quick video on how to access your referrals and authorizations in self-service.

Start a chat or send a secure message

When logged in to self-service, you can start a chat session with our customer service representatives or send a secure message. Our chat tool is available Monday—Friday, 8 a.m. to 6 p.m. The secure messaging feature can be used all day, every day. View a short tutorial on how to use the chat and secure message features.

At beneficiary self-service, you can also:

  • View your dependents
  • Check your eligibility
  • View your enrollment ID card*
  • Request a primary care manager change*
  • View catastrophic cap and deductibles
  • Make a payment
  • View payment history
  • Request reinstatement
  • View communications
  • Update communication preferences
  • Download personal health records with our Blue Button
  • Chat with an agent
  • Update contact info

Sign up for an account if you don’t have one. View this short video on registering your account with Humana Military.

Most of these features are on the TRICARE East mobile app, too. The TRICARE East mobile app lets you manage your benefit information on the go.

The app offers similar features to self-service, including the ability to:

  • View your dependents
  • Check your eligibility
  • View your enrollment ID card*
  • Request a PCM change*
  • View referrals, authorizations, and referral letters*
  • View claims and EOBs
  • View catastrophic cap and deductibles
  • Make a payment
  • Request reinstatement
  • View communications
  • Update communication preferences
  • Download personal health records with our Blue Button
  • Chat with an agent
  • Update contact info

* Feature shows for TRICARE Prime beneficiaries only.