Employee Spotlight – Jasmine Lopez-Salti

Senior Customer Service Rep

 

Jasmine has been with us for almost 6 years, and from the start, established herself as a key contributor for our Columbia Dentoform and Customer Service teams. She is highly organized, detail oriented and quick to adapt to changes, skills which make her great at her job and a pleasure to work with.

Her manager says of her, “Jasmine is not afraid to take initiative and support the team when needed, which makes her a dependable and trusted team member!”

We asked Jasmine our list of favorite questions:

 

What roles had you previously held (whether at DENTALEZ or another company) that either made it possible for you to enter your desired field or helped you learn specific things for your position today?

I have been in the customer service industry for over 11 years. My previous experience prepared me for a senior position in many ways. For example, over the years I have dealt with a wide range of types of customers, and that has led to my developing strong problem-solving skills and conflict resolution skills.

That has also strengthened my strong communication skills and the emphasis I put on product knowledge expertise, as it serves me in my job.

 

What do you like about working in the dental industry?

Working in the dental industry is highly rewarding for several reasons. First, the dental field is constantly evolving. Therefore, I am continually learning. That ongoing learning is one thing I like the most. I feel like I learn something new each day.

I also like the part of my job that is fundamentally about problem-solving. When things get complex, I try to find and offer meaningful solutions that best serve my customers and my team!

 

What’s your favorite aspect of your job?

There are many aspects of my job that I find great. However, in my current position I’d say that my favorite is having such a high-quality customer base, meaning, I have the opportunity to work with some of the top dental institutions and universities in the world. This pushes me to deliver my best work.

  

What’s your favorite DENTALEZ product and why?

I would say my favorite product is the Columbia Dentoform Anesthesia Manikin. This manikin has been helpful to college professors and students alike. The manikin enables students to refine their motor skills, such as needle placement, control and depth of injection. It’s also used to help dental students practice and develop very important dental anesthesia skills.

 

Jasmine thank you for all you contribute to our team, and the work we do together for DENTALEZ!